Frequently Asked Questions
How long does it take to ship my order?
Most items are handmade to order and ship within 5–10 business days. You'll receive a tracking number as soon as it's on the way!
What is your response time?
We usually reply within 24 hours (often sooner!) during business hours:
If you haven’t heard from us, please check your spam folder.
Can I update or cancel my order?
Yes, as long as your order hasn’t entered production or shipped.
Please contact us as soon as possible with your order number at:
📩 hello@littlejuniper.co
Where do you ship from?
All items are handcrafted and shipped from Canada.
We currently ship across North America with tracking provided.
Do you offer customizations?
Absolutely! Most of our products include a personalized nameplate.
For special requests, feel free to reach out — we love creating one-of-a-kind pieces.
What if my item arrives damaged?
We carefully package each order, but if anything arrives broken, please email us a photo at hello@littlejuniper.co within 3 days of delivery so we can make it right.
Do you offer gift wrapping or messages?
Yes! We offer complimentary gift wrap and can include a handwritten note. Just leave your message in the comment box at checkout.