Contact Little Juniper
We're here to help with any questions about our handcrafted products
FAQ
How long does shipping take?
We ship all orders within 1-2 business days. Standard shipping across Canada typically takes 3-5 business days, while express shipping options deliver within 2 business days. International shipping is available to select countries with delivery times ranging from 7-14 business days. All orders include tracking information sent to your email.
What woods do you use, and are your finishes safe for children?
All Little Juniper products are crafted from FSC-certified Canadian maple and birch hardwoods. We use only water-based, non-toxic finishes that exceed safety standards for children's products. Our finishes are free from VOCs, lead, and phthalates, making them safe for children of all ages.
How do I care for my wooden car display?
To maintain your Little Juniper display, simply dust regularly with a soft, dry cloth. For deeper cleaning, wipe with a slightly damp cloth and dry immediately. Avoid harsh cleaning chemicals, direct sunlight, and placing near heating sources which may cause the wood to dry or crack. With proper care, your display will last for generations.
Can I customize my order with a name or special request?
Yes! Most of our products can be personalized with a child's name or custom text. During checkout, you'll see personalization options for eligible items. For more extensive customization requests, please contact us directly before ordering, and we'll work with you to create something special.
What is your return policy?
We stand behind our craftsmanship with a satisfaction guarantee. If you're not completely satisfied with your purchase, you may return unused items in original packaging within 30 days for a full refund or exchange. Custom personalized items cannot be returned unless there is a manufacturing defect.
Do you offer wholesale options for boutiques or design studios?
Yes, we partner with select boutiques, design studios, and children's stores across North America. Our wholesale program requires a minimum order and offers special pricing, custom display options, and dedicated support. Please contact our wholesale team at info@littlejuniper.co for our catalog and terms.