Return overview
You have 14 days from delivery to request a return. Customers are responsible for return shipping unless the item arrived damaged or we made an error.
Returns & Refund Policy
We want every piece to suit the room it lands in. This page explains how returns work.
Last updated: March 28, 2025
Eligibility
Items must be unused and in their original condition and packaging, with proof of purchase. Sale, clearance, personalized, and custom-made items are not returnable unless faulty.
Personalized items
Personalized and engraved pieces are made to order and cannot be returned unless they arrive faulty, damaged, or incorrect.
Damaged items
Email support@littlejuniper.co within 7 days of delivery with your order number and clear photos of the item and packaging. We will arrange an appropriate resolution.
Return process
Email support@littlejuniper.co with your order number and reason for return. Wait for return instructions before sending the item, and use tracked shipping.
Refund timing
After the return is received, inspected, and approved, the refund is issued to the original payment method within 5–10 business days. Original shipping charges are non-refundable.
Exchanges
Exchange requests follow the same return eligibility rules. Contact support within 14 days of delivery before returning anything.
Contact support
Questions about a return can go to support@littlejuniper.co with your order number.
Need help with an order?
Write to us with your order number and we will look into it.
Contact support